Actually, I quite like to call commenters bots when they're obviously not. If they've left a particularly cruel, inflammatory, or hate-filled comment, the explosion which follows calling them a bot is bound to be good.
But to the subject of the post. It was about the management company of the leasehold flats I live in. The utterly incompetent directors don't involve the other leaseholders and have, for the ten years I have lived here, used the same individuals to do the day to day management, but they've moved through several companies in that time.
Clearly, there's something wrong there, and if I was hugely rich they would be in the tribunal, but there is no hope of creating a mass action out of the 460 flats and there's legally a limit to the power leaseholders can do.
But under the last management company there was a peak of dissatisfaction among the residents of several buildings they manage and people used the power they had, by leaving bad reviews.
And they were absolutely atrocious. If I say that mine was one of the more restrained ones, it should give an idea of how dozens of people were not holding back. They left comments which really can only be described as libellous if they're not true, such as accusing them of running off with people's money and other crimes. My own contribution was to comment on how to take them to the tribunal.
And I'm delighted to say that my efforts mean the company's Google reviews are now headed up by the picture which illustrates this post. 🐴 As I commented in my last post, laughing and ridicule is a really good way of moving power around, and that is pure witchcraft.
Of course I knew the company was rubbish, but this was confirmed by the way they dealt with this barrage of critical comments. They didn't even know or care, that what you do when your professional reputation is assaulted like that is to be pink and fluffy in public and leave sympathetic replies asking the commenter to contact you (see, I could work in comms), but be hard as nails with threatening solicitors' letters behind the scenes.
What they actually did was leave obviously fictional comments which were even funnier. One of them described two of the staff as the Mulder and Scully of house hunting. I personally edited my review wondering which of the two was so spooky that nobody would work with them and which has been impregnated by aliens.
Their online presence is ruined, and it's hilarious. They've even stopped posting on their social media because of the comments they're getting.
Last week, to nobody's surprise, the leaseholders got letters to say they've sold the property management part of their business to someone else and that's who will be looking after the building from now on. Job done.